Requirements for professional competence of ISO/IEC 20000 auditor

 

 

• University education, IT practitioner with IT experience, passing IT training courses
• Meeting ISO 19011 auditor requirements including at least 40days training course on auditing of management systems
• Passing the ISO/IEC 20000 Auditor training course conducted by an itSMF Accredited Course Provider including passing exam
• Pre-requisites for Candidate of above mentioned training course involve at least three years’ general IT auditing experience and auditor certification in ISO 9001, BS 7799, ISO 27001, TickIt or internal auditor certification
• Participate in at least two complete audits of IT service management systems in the role of auditor-in-training, including an audit planning, writing reports, documentation revision

Note: This information is based on requirements of institution setting the ISO/IEC 20000 qualification or certification criteria either on international or national levels (Czech Accreditation Institute and itSMF International)